Consent & Confidentiality at Craigwood

As a youth or family accessing Craigwood services, you have a right:

  • to have your personal information kept private and confidential
  • to receive our services in a safe and secure environment
  • to make a complaint
  • to be treated with dignity and respect and without discrimination

NOTE: This page addresses protections related to the private records of the youth and families we serve. For details on how Craigwood protects the personal information of users of this website, see our page on Website Privacy.

Your personal records

When you enter one of Craigwood’s programs, a variety of information will be compiled into a record that includes your consents and authorizations, Plan of Care Reports, assessments and medical and school information. The record also collects, with your written consent, your previous involvement with other organizations.

When you are discharged from our services, your record is closed.

Information collected is for assessment and treatment planning purposes, routine professional supervision, interagency coordination and planning, and quality assurance practices including accreditation. In our Child and Youth Mental Health (CYMH) Programs, where consent has been obtained, demographic and service information may be shared with the Lead CYMH agency and non-identifying information may be shared with the ministry (e.g. Ministry of Health and Long Term Care) for the purposes of analysis and planning.

Health Records

Craigwood complies with the Personal Health Information Protection Act (PHIPA), Child, Youth and Family Services Act (CYFSA) and the Youth Criminal Justice Act (YCJA).  For health information related concerns please contact a Services Director (Privacy Officer) by phone at 519-432-2623.


All information obtained about your child/youth and family remains confidential while involved at Craigwood and continues after discharge.  We cannot release this information without your informed consent (except for some exceptions noted later). If any concerns arise about how your information is used you may contact the program supervisor or a Services Director (Privacy Officer) by phone at 519-432-2623.

Access and confidentiality

Craigwood has a duty to protect the confidentiality of your information, both paper and electronic versions. We are required to keep these records in a secure place and cannot share your confidential information with others without your knowledge or consent, except where required by law or regulation.

We comply with the Personal Health Information Protection Act (PHIPA), the Child, Youth and Family Services Act (CYFSA). and the Youth Criminal Justice Act (YCJA).

The records we keep are the property of Craigwood and may be used solely for the purpose of providing the services you request. Access is limited to:

  • you, at your request, or your legal guardian
  • authorized staff involved in your care and treatment
  • supervisory and audit staff responsible for the quality of your service
  • medical practitioners or police officers, if the need is urgent

We cannot provide you with access to certain information such as reports prepared by persons other than CYS staff. Access to some information is also limited by regulation. Craigwood retains all records for at least 20 years following discharge.